We kindly ask that you prepare an UNBOXING VIDEO prior to opening your package to assure accuracy of any items missing, damaged due to packaging, or pest related issues. Please record your unboxing video within 24 hrs of delivery.
Please be careful opening. Use caution. There may be tape that will require careful removing. Do not tear open or rip as you may inadvertently damage leaves.
Please do due diligence in knowing how to acclimate your plant. We suggest a shady area for a few days to acclimate. Please wait AT LEAST 7-10 days before repotting your new plant.
Slight bruising/breakage of leaves from shipping/handling is out of our control and not substantive for refunds. Plants grow, you can remove the damaged/ imperfect leaves but not necessary. Some older leaves may become yellow due to being in a dark environment. Your plant may decide to drop those leaves and focus on putting energy into new leaves.
We are unable to refund due to weather conditions during transit.
At this time we do NOT offer Returns on ANY plants.
You muct reach out within 30 days of delivery to request a refund. Reasons you may get a refund include:
We do NOT offer refunds for the following:
We know how annoying and destructive pests can be for your plants and your home. We do our best to keep our plants completely pest-free. All plants are routinely treated with Neem Oil while growing and immediately before fulfillment.
That being said, pests are very hard to guarantee the absence of. If you find any evidence of pests on your plant or in it's soil within 30 days of reception, please reach out immediately with pictures. We will work with you to find a resolution.